1. Introduction

At The Tropicana Rooms, your privacy is very important to us.

When you make a reservation, contact us, or use our website, you place your trust in us. We are committed to protecting your personal information and handling your data in a transparent, secure, and responsible manner.

This Privacy Policy explains how we collect, use, process, and safeguard your personal data when you:

• Visit our website
• Make a reservation
• Contact us by email or phone
• Subscribe to our newsletter
• Stay at our property

2. Who We Are

The Tropicana Rooms is a boutique accommodation located in Ozanköy, Northern Cyprus, operated by Tropicana Ltd.

For any privacy-related questions, you may contact us at:

 info@thetropicanarooms.com

3. Information We Collect

We may collect the following personal information:

Information You Provide Directly

• Full name
• Email address
• Phone number
• Billing information
• Payment details (processed securely via payment providers)
• Special requests related to your stay

Booking Information

• Check-in and check-out dates
• Number of guests
• Room preferences
• Reservation history

Technical Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Cookies and usage data

4. How We Use Your Information

We use your personal data to:

• Process and confirm reservations
• Communicate with you regarding your stay
• Provide customer support
• Improve our website and services
• Send booking confirmations and updates
• Send promotional offers (only if you have opted in)
• Comply with legal obligations

We only process your data when there is a lawful basis to do so, including contractual necessity, legal compliance, or your consent.

5. Payment Security

All payment transactions are processed through secure third-party payment providers. We do not store full credit card details on our servers.

We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

6. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share limited data with:

• Payment processors
• IT and website hosting providers
• Legal authorities when required by law

All third parties are required to handle your data securely and confidentially.

7. Data Retention

We retain personal data only as long as necessary for:

• Fulfilling your reservation
• Meeting legal and accounting requirements
• Resolving disputes

When your data is no longer required, it will be securely deleted or anonymized.

8. Your Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data (where legally permitted)
• Withdraw consent for marketing communications
• Object to certain types of data processing

To exercise any of these rights, please contact us at:
 info@thetropicanarooms.com

9. Cookies

Our website uses cookies to:

• Improve user experience
• Analyze website traffic
• Remember your preferences

You can control or disable cookies through your browser settings.

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies separately.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

The Tropicana Rooms
Beşparmak Sokak, 99320 Ozanköy
Northern Cyprus

 info@thetropicanarooms.com 
 +90 XXXXX XXXX